How to use Film Vouchers

Voucher codes and discount codes are different, though they work similarly. Learn more about discount codes on our website. Please read below to learn how to use film vouchers.

I received Film Vouchers. How do I use them?

Use the voucher code to redeem your ticket to attend an in-person or online screening either online via your Elevent account or by bringing your voucher to the Box Office during the festival.

Redeeming Vouchers Online

To redeem a film voucher:

• Choose a film from our website
• Click the Buy Tickets button 
• Select a Standard ticket ($17)
• Log in to your Elevent account if you have one
• When you reach the payment step, enter your printed film voucher code into the provided Extras box or choose from the available vouchers (see below).

Once you have entered your code and completed the checkout process, you should receive an order confirmation email which will include additional information. For online content, you will receive information on when you can access your chosen film.

Please note that some films and programs may be free, meaning you will not need to redeem a voucher to attend, though we still need you to book tickets so we can manage capacity at the venue.

Redeeming Vouchers In-Person or Over the Phone

If you would like to redeem your voucher when speaking with our Box Office Attendant, you can absolutely do so!

You are the original owner of the Extra voucher

If you were issued a voucher directly, you can simply inform our Box Office Attendant that you'd like to redeem one (or more) of your vouchers when booking your ticket.

You are a recipient of an Extra voucher, but not the original owner

If you have been given a voucher by a friend, please have the voucher number ready when you speak with the Box Office Attendant as they will need to enter it manually in place of another form of payment. We cannot look up a voucher number on someone else's account for you, so you need to have the number with you.

Please contact boxoffice@outonscreen.com or call 604-844-1615 ext. 410 if you have any questions.