VQFF FAQs
  • Home
  • How to VQFF
  • General
  • Out In Schools

How to Fest & FAQs

Buying tickets and passes

  • How do I buy tickets and passes? How much are they?
  • Do I need a membership to watch films?
  • Do you offer refunds or exchanges for passes or tickets?
  • I received a voucher code and/or discount code--how do I use it?
  • I want to pick up my tickets/passes in person--how do I do that?
  • I have a companion as a disabled person. Do they need to purchase a ticket?

Attending the Festival in person

  • When should I arrive for a screening?
  • The screening I want to attend has 'door only' tickets--what is the Hope Line process?
  • Which venues is the Festival using this year?

Accessibility

  • What accessibility supports has VQFF implemented?
  • Are films captioned? What about ASL?
  • What are relaxed screenings?
  • What COVID-19 safety protocols does the Festival have?

Watching films online

  • How do I watch films online?
  • Why are not all films available to stream online?
  • What tech requirements do I need to watch? Can I stream on my mobile device or tablet?
  • I forgot my password!

About the films

  • I am under 18/I want to bring someone under 18 to a screening--which films are youth-rated or youth-friendly?
  • What are content warnings and how do they work?
  • There are too many films/I am looking for something specific! How can I find something to watch?
  • Where can I find a printed copy of the Festival programme guide?
Last updated on May 1, 2025

Categories

  • Frequently Asked Questions
  • Buying tickets and passes
  • Attending the Festival in person
  • Watching Films Online
  • About the films
No results found

© Out On Screen 2025. Powered by Help Scout